ISO 9001 BASICS (QM/QA)
ISO 9001 is an international standard that outlines the requirements for a Quality Management System (QMS). It helps organizations provide products and services that meet customer and regulatory requirements consistently. ISO 9001 is the most widely recognized and only certifiable standard in the ISO 9000 series.
Benefits of ISO 9001
ISO 9001 helps companies ensure high-quality products and services of similar standards, leading to:
● Happy and satisfied customers
● Improved management and employee satisfaction
● Continuous improvement of processes
● Cost savings through better efficiency
The Kano Model
The KANO model helps prioritize product features based on customer satisfaction, dividing them into three categories: basic needs, performance features, and delighters, to improve product development and customer experience.
Training Format
We offer the training with practical examples and helpful materials. These resources can be used even after the training is complete to reinforce learning.
Key Areas Covered in the Training
● A basic understanding of ISO 9001 and its role in quality management
● The definition of “Quality” and the core PDCA cycle
● The difference between Quality Management and Quality Assurance, and why both are important
● Understanding where quality begins and who influences it
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